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Privacy Policy

How we collect, use, and protect your information.

Effective Date: April 17, 2026

Last Updated: April 17, 2026

True Glow Cleaning LLC ("True Glow," "we," "us," or "our") operates the website trueglowcleaning.com and provides residential and commercial cleaning services in Portland, Oregon. This Privacy Policy describes how we collect, use, and protect your personal information.

Information We Collect

We may collect the following information when you contact us, request a quote, or use our services:

  • Name
  • Phone number
  • Email address
  • Home or business address
  • Photos or videos of your space (for quoting purposes)
  • Payment information (processed securely through Stripe)

How We Use Your Information

We use the information we collect to:

  • Provide and schedule cleaning services
  • Send appointment confirmations and reminders via text message
  • Send payment links and receipts
  • Communicate about your service (scheduling changes, follow-ups)
  • Respond to your inquiries

Text Messaging

If you provide your phone number, we may send you text messages related to your cleaning service, including appointment confirmations, payment reminders, and service follow-ups. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at support@trueglowcleaning.com.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:

  • Payment processors (Stripe) to process transactions
  • Communication platforms to send service-related text messages
  • As required by law

Data Security

We take reasonable measures to protect your personal information. Payment information is processed securely through Stripe and is never stored on our servers.

Your Rights

You may request to access, update, or delete your personal information at any time by contacting us at support@trueglowcleaning.com or texting (971) 407-8854.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

True Glow Cleaning LLC
Portland, Oregon
support@trueglowcleaning.com
(971) 407-8854